FAQ – FREQUENTLY ASKED QUESTIONS

Please Read our FAQS before sending us a massage

How long does delivery take ?

After your order is placed and paid for, We seal them in Vacuum packs to prevent air movement hence no smell. We now package them as birthday gifts and have them sent out.

At the moment we offer 2 shipping options:

Regular Airmail delivery (2 – 5 days)
Express Courier delivery via USPS (1 – 2 days)
Fast and discreet night shipping (Just Within US)

NOTE – irrespective of the shipping mode used, tracking code are provided for all deliveries. your tracking code would be emailed to you within 2 – 10 hours after confirmation of payment.

What Shipping methods do you offer ?

Currently there are two different shipping methods available: Regular Airmail delivery and Express Courier (EMS) delivery. Courier delivery is currently available for the US and CANADA customers only.

Regular Airmail is a cheaper and reliable option. However, orders sent by Regular Airmail take more time to get delivered.

Courier delivery is much faster and provides a benefit of being able to track your parcel in real time via the USPS website. Tracking information becomes available soon after the order has been dispatched and is updated throughout the whole delivery period.

Note that although Regular Airmail is trackable in most cases as well, tracking information becomes available only on delivery (or attempted delivery) of the order. This allows us to see if your order was indeed successfully delivered, also provide your exact delivery time.

NOTE – irrespective of the shipping mode used, tracking code are provided for all deliveries. your tracking code would be emailed to you within 2 – 10 hours after confirmation of payment

Can I get same day delivery?

Fast and discreet night shipping through USPS, this is just for US based clients.

Do you ship to me country?

Yes, we ship our products internationally, to most countries of the world.

What if I need to change my shipping address?

if you need to  change your shipping address after you’ve placed your order simple contact us directly through our Livechat, Call, Text or Email, your new address would be updated on your order.

Where is my package shipped from ?

All our products is packaged and shipped from  any of our 2 warehouse  facility in US. Due to the COVIS-19 we’ve shutdown other distribution centers around the world.

What payment methods do you accept ?

Currently we accept payments most online payments such Cashapp , Venmo Bitcoin ,Paypal, Western Union, Moneygram , worldremit.

in case you have difficulties with any of the payment methods when doing payment, use the live chat to get immediate assistance.

How can i cancel my order ?

If you’ve paid for your order and wish to cancel it for some reason , contact us immediately directly through our Live-chat, Call, Text or Email.

NOTE if your order has already been shipped and tracking provide, you won’t be eligible for a refund.

All refund would be through the same means used for payment except otherwise.

What if i need to modify my order ?

If you wish to modify your order after its been placed , simple contact us directly through our Livechat, Call, Text or Email and your order would be adjusted immediately.

NOTE  – if your order has already been processed and shipped it can’t be modified in such a situation you just need to place another order.

What next after Ordering ?

If your Payment is accepted and your order was successfully completed, you will immediately receive an order confirmation e-mail and another e-mail once your order has been shipped.

How do i check my order status

After making your purchase you will get an e-mail containing tracking information for your order. This e-mail contains information about the purchase and a link to our customer support ticket page where you can track the status of your order.

How secure is my data?

We put the safety of our clients at core of everything we do, as you order we us we ensure the highest level of safety buy using discreet delivery method, secure communication channels , and encourage the use of anonymous payment method such as bitcoin.

Still have a question?

Incase of any extra doubt or worry feel free to contact us directly through our Livechat, Call, Text or Email. Thanks

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